Ball Sort Puzzle
Gameplay details, official policy and general support.
Player help
Support that gets you back to the game.
Find quick troubleshooting steps, game policies and a direct way to report a problem.
Frequently asked questions
Quick troubleshooting
My game progress is not being saved
Check available device storage and confirm the game can write local data. Do not clear app storage, as this may remove locally saved progress. Contact us if the issue continues.
The game has no sound
Check media volume, silent or Do Not Disturb settings, Bluetooth audio and the sound options inside the game.
An advertisement is not loading correctly
Check your connection, wait briefly and retry. Include the ad placement and approximate time in a bug report; never share sensitive account details.
I earned an item but cannot see it
Restart the game once and confirm your progress loaded. Then report the game, stage and item involved.
How do I request deletion of my data?
Follow the steps on our data-deletion page.
How do I report a bug?
Email support with the details listed in the support request checklist.
Where can I download the official game?
Use only the Google Play links on this official website or our official developer profile.